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Our Contact Center solutions deliver a consistent omnichannel service experience, allowing users to have unique interactions whenever and wherever they need them. This includes text messages, emails, phone and video chats, bots, and more.
We customize our solutions to suit every client’s specific needs, offering contact centers with effective and strategic communication systems based on their industry, size, or campaign type. We offer CCaaS solutions, fully integrated all-in-one cloud systems, and adaptable modular cloud platforms with pay-as-you-go options. These platforms are designed for high availability, simple setup, self-management, and seamless customization.
(*) Weber Solutions is a Platinum Business Partner de NICE of NICE for Southern Europe.
With our Unified Agent Desktop solutions, you can seamlessly migrate your contact center to the cloud. These systems are designed to integrate with any CTI on the market, allowing you a smooth migration from on-premise to cloud with little adjustments for agents. This allows an easier adaption process and shortens the learning curve during technical updates.
To streamline workflows, call management, and maintain compliance with current standards, we provide a variety of Recording, Workforce Management, and Quality Management solutions that improve productivity and process quality in the contact center.
Our cutting-edge integrated systems ensure safe recordings and comprehensive coverage of all company communications, whether traditional, unified, or mobile. Designed for regulatory compliance, fraud prevention, and incident management, our solutions help businesses reduce regulatory risks, lower total cost of ownership (TCO), minimize maintenance expenses, and decrease reliance on dedicated IT teams.
We provide customized recording solutions to financial organizations, investment banks, insurance firms, and utilities that handle significant volumes of vital communication data. We ensure full adherence to international standards such as MiFID II.
Our specialized recording solutions are used by emergency response teams, local and national police, civil guards, 112 centers, forestry departments, civil protection units, firefighters, public transportation, and other organizations.
NICE Inform™ improves incident information management for government, transportation, and public safety agencies. It collects data from a variety of sources, including audio, video, pictures, CAD, and GIS systems, and allows for the secure attachment and distribution of evidence for in-depth assessments and investigations across relevant agencies.
With nearly 80% of a contact center’s budget allocated to personnel, efficient workforce management is essential for economic success. Workforce Management and Workforce Optimization (WFO) solutions guarantee accurate resource allocation, improve agent retention, and maximize overall productivity.
To maintain and control customer service quality in contact centers, we provide solution with advanced analytical capabilities powered by artificial intelligence. These technologies enable ongoing evaluation for each agent interaction, leading to consistent improvements in service levels.
Looking to streamline business operations and reduce operational costs in your contact center? Weber Solutions specializes in automation projects that improve efficiency and agent management in both attended (RDA) and unattended (RPA) modes, with a focus on both front and back-office operations.
Our innovative software robots mimic employee operations directly on their desktops, completing complicated jobs faster and more precisely than humans. This eliminates errors, speeds up data interchange between apps, and improves operations.
By partnering with RPA Technologies, a Weber Group consulting firm focused on process automation and supported by our Software Factory. We provide revolutionary solutions that free agents from repetitive, low-value tasks while eliminating the requirement for isolated application integration. The result? A harmonious workspace where robots and humans collaborate seamlessly, driving efficiency and innovation.
Powered by Artificial Intelligence, LIA provides Contact Centers with advanced interaction management through a solution known for its transcription accuracy and a pay-as-you-go model, making implementation more accessible and cost-effective. This technology enables data-driven decisions and enhances customer experience in every interaction.
Key Features of LIA for Contact Centers:
Transform your customer interactions with the power of AI-driven transcription.
As software and technical innovation consultants for contact centers, we develop and deliver software innovations and experiences that are personalized to each client’s integration and customization needs, regardless of project size or scope. Our team specializes in Contact Center technology, programming languages, environments, automation, and artificial intelligence (AI).
Tailored solutions for projects that require customizations or enhancements beyond market-standard applications to improve service performance.
Address integration challenges between systems through the development of connectors and APIs, optimizing functionalities of existing systems.
In infrastructure, we supply contact centers with the equipment they need to conduct corporate communications successfully, such as software licenses, laptops and desktops, headsets, phones and PBX systems, routers and switches.
We consistently offer the latest technology at the best price, with full warranties and maximum stock availability to shorten delivery times. This is achievable due to our negotiation capacity with a variety of national and international suppliers, as well as our rapid analysis and purchasing agility.
We identify the best logistical and availability conditions to meet customer deadlines.